Legal Collector In Law Office

The Collector is responsible for contacting consumers in order to negotiate payment, notify debtors about current litigation procedures specific to their account and to perform skip tracing steps in order to gather new and updated information on consumers. Calls are made via standard outbound and inbound returned telephone calls.



QUALIFICATIONS



Individuals must first be able to be dependable, organized with an eye for detail and assertive.



The requirements listed below are representative of the knowledge, skill, and/or ability required.



EDUCATION and/or EXPERIENCE



• Minimum of some college experience, degree preferred.

• Minimum 2 years experience in a legal collections or standard collection agency setting.

• Complete knowledge of F.D.C.P.A. and state collection laws.

• The ability to communicate effectively and work well with others.



CERTIFICATES, LICENSES, REGISTRATIONS



• Notary, registered ACA members, and/or collection license a plus.



OTHER SKILLS AND ABILITIES



Candidate must possess superb communication skills, verbal (Spanish a plus) as well as written, including grammar and language usage. MUST be detail oriented, and possess the ability to negotiate and verbally form creative solutions.



DUTIES AND RESPONSIBILITIES INCLUDE:



• Develop leads utilizing skip tracing techniques to gain access to right party contact in order to negotiate payment arrangements.



• Contact consumers at home/residence and place of employment. Interview third parties for debtor contact information including home address, telephone number, and place of employment. Follow up on extracted contact information to ensure debtor contact.



• Recite the company standard opening pitch when the right party is contacted. This includes identifying the consumer, identifying company, notifying consumer of applicable laws, gathering all needed information from the consumer and requesting payment of account.





• Utilize negotiation techniques to arrange payment agreements and proper method of payment when the correct party is reached. Standard process on every account requires reviewing the account information in database, and interviewing the consumer in order to properly assess terms of agreement.



• Neutralize consumer objections and advise money sources for debt payment.



• Update the computer records with all newly gathered information from the consumer; as well as all notes about the call. All calls are recorded.



Perform other duties as assigned.



WORK ENVIRONMENT



• Answers and makes telephone calls using a standard telephone; types on a standard keyboard; uses basic computer skills such as windows and mouse functions.

• Business casual dress.

• Pleasant and friendly work atmosphere; teamwork encouraged.

• Full time positions available only. The hours are: Monday 11am-8pm, Tuesday through Thursday 9am-6pm, and Friday 8am-5pm.





Location: Danvers, MA. The office is conveniently located off Route114, right near Route 1 and Route 95. Please call Daniel Stanley at 1-866-852-5378 or email at Dstanley@cambecelaw.com.



COMPENSATION



$11-$15 per hour to start, depending on interview and experience (must provide proof of experience); Competitive monthly awards structure; 401K retirement savings plan; 1 week vacation and sick time along with 6 traditional holidays; health, dental, vision, and disability coverage; direct deposit available. Come be a part of a fantastic company!