ALYSSA



PROFESSIONAL SUMMARY

Administrative professional with a passion for customer/client service, accounts payable, relationship marketing and communications. Over ten years of administrative experience, including a ten year contract position with a major labor law firm. Recognized strengths in communication, teamwork, and organization.



PROFESSIONAL EXPERIENCE



M.A.C. INTEGRATED PEST MANAGEMENT 2003-present

Office Manager/Assistant to CEO

Lynn, Massachusetts

Focus on providing exceptional administrative support to a wide variety of engineers, as well as, the Boston Human Resources Department.

• Manage all aspects of office, including but not limited to, approval of office supply ordering and, approval of timecards.

• Create business cards for the CEO and all of the out-of-office staff.

• Provide administrative support for the Chief Executive Office.

• Act as the main point of contact for all inquiries regarding scheduling, comments/complaints, invoicing, and emergency services.

• Incorporate new techniques to assure proper communications with clients (phone campaigns and email blasts).

• Maintain positive relationships with all clients and vendors.

• Created proposals for new clientele.



HQ GLOBAL WORKPLACES (A member of The Regus Group) 2005 – 2006

Client Service Assistant

Boston, Massachusetts

Focused on providing outstanding administrative support services to clients and managers in a wide variety of industries.

• Effectively maintained client files which included invoice and payment history, as well as, requests for administrative/catering/car/cleaning services.

• Served as liaison to clients to guarantee all requests were handled in a timely manner.

• Incorporated new collections procedure to assure all accounts were up to date.

• Served as HQ (60 State Street) key resource for calendar/conference room maintenance throughout the US.

• Served as the first point of contact for all client inquiries and scrutinized follow up efforts to insure client satisfaction.

• Created and implemented corporate marketing initiatives into local market, including direct mail promotions, and marketing events.

• Provided training on all aspects of HQ policy and administrative expectations to new hires.

• Maintained stable vendor relationships.

• Implemented new internet advertising technique to market products.





ALYSSA SANTORO PAGE TWO

Telecommunications Specialist 2004-2005

Boston, Massachusetts

Focused on providing professional phone coverage for clients and full management of mailroom.

• Managed mail processing and distribution for over two hundred client companies.

• Maintained TeleComm system with accurate phone answering and messaging procedures.

• Assigned new client phone numbers and mailboxes according to level of service.

• Assisted Operations Manager with all aspects of accounts payable and collections procedures.

• Responded to client work orders and distributed assignments among administrative staff.

• Acted as main point of contact to in-office clients for all personal and business shipping needs.

• Assisted Operations Manager with internet advertising techniques regarding new product offerings.



Receptionist 2004– 2004

Boston, Massachusetts

Focused on effectively managing all aspects of the front desk.

• Assisted clients with local courier shipping.

• Managed high volume switchboard, routed incoming calls, and relayed messages.

• Acted as first point of professional contact for all clients and visitors.

• Executed all event planning.

• Maintained accurate conference room schedules.

• Handled all credit applications for walk-in clients, and assured their payments were received at point of service.

• Implemented email alert system to boost client walk-in revenue.



SEGAL, ROITMAN & COLEMAN 1994–2004

Receptionist/Administrative Assistant

Boston, Massachusetts

Focused on managing all aspects of front desk and providing administrative support for attorneys.

• Managed high volume switchboard, routed incoming calls, and relayed messages.

• Maintained accurate conference room schedules.

• Acted as first point of professional contact for all clients and visitors.

• Assisted attorneys with client correspondence.

• Supported several attorneys with research projects, photocopying and faxing confidential time sensitive documents.

• Processed and distributed all office mail.

• Provided backup support for administrative assistants.



PROFESSIONAL ACCOMPLISHMENTS

Created innovative ways to boost candidate/client participation in reference programs and new product offerings.

Notary Public, Commonwealth of Massachusetts



EDUCATION

Legal Studies, Katharine Gibbs School, 1999

Diploma, Winthrop High School, Winthrop, MA, 1994