Local software company has an unusual opportunity for a technically-oriented person with a real estate paralegal, legal assistant or similar background. This is an opportunity to learn technical support, software training, and even basic programming skills while capitalizing on your real estate experience.



Please note this is a long-term career opportunity. Real Estate Secretary/Paralegal work experience. Computer aptitude or experience and a strong customer service/satisfaction orientation are additional important considerations.



Our Technical Support department provides telephone and remote service assistance, both technical and usage related, to our clients,. When not engaged in direct customer support work, our Technical Support team members work on other software related projects (document development, testing, research, etc.) We will train you in the more technical aspects of the job, but your current ability and comfort level with computers will be an important consideration.





At least initially, the main focus of the position will be on document development work. This requires using advanced features of Microsoft Word that you may not be familiar with. Some of the more complex aspects of document customization are very similar to software programming. You will need to come up to speed quickly in this area, and while we will provide as much training and assistance as possible, self-motivation in mastering the procedures and techniques involved will be necessary. Attention to detail is crucial, and proofreading skills are needed.





Another major aspect of the position is software testing. This involves using our programs and keeping detailed notes as to your findings. You'll also have the opportunity to comment on the design of the programs and to make suggestions for their improvement.





An engaging personality, a positive attitude, and a customer satisfaction orientation are important requirements for this position. We have very high standards for telephone courtesy and follow-through. Excellent English language interpersonal and communication skills are required. Experience with Standard Conveyancer or other title software would be helpful.





We are located in Malden, near the Orange Line.





Part time is a possibility if interested in part time please indicate in response title.